SCALE Diagnostic
The SCALE Diagnostic gives you a clear, independent assessment of your delivery performance using our proven five-pillar framework: Schedule, Cost, Awareness, Load, and Excellence.
In under 30 days, we identify where your delivery setup is strong, where it’s slowing you down, and what to do next.
No guesswork. No fluff. Just practical insight designed for fast-moving teams who need to scale with confidence. Ideal for:
✅ ServiceNow partners
✅ Heads of Delivery, Ops or PMO
✅ Complex programmes
What you’ll get
Week 1: Kick-off & Discovery
We begin with a short onboarding call to understand your current delivery environment, objectives, and pain points.
What we cover:
Aligning on your delivery priorities and team setup
Understanding project types (strategic vs BAU, internal vs external)
Reviewing existing data sources (e.g. project reports, time tracking, budget dashboards)
What we need from you:
A point of contact
Access to delivery artefacts (don’t worry, we’ll guide what to send)
Clarity on what “success” looks like for your team
🎯 Outcome: We establish the context and logistics for the diagnostic, aligned to your reality.
Week 2: Deep Dive & Analysis
We get under the hood of your delivery function using the SCALE framework: Schedule, Cost, Awareness, Load, and Excellence.
What we analyse:
Milestone tracking vs actual delivery
Budget variance and financial visibility
Risk management and issue responsiveness
Resource utilisation and team load
Delivery quality, stakeholder confidence, rework rates
Optional extras (if access is available):
Review of platform tooling (e.g. ServiceNow, Jira, Smartsheet)
Short interviews or async Q&A with PMs or delivery leads
🎯 Outcome: A full cross-section view of your current delivery capability – what’s aligned, what’s missing, and where it’s breaking down.
Week 3: Synthesis & Insights
We synthesise the findings into a clear, structured assessment of your delivery performance complete with scores and supporting evidence.
What we create:
A tailored SCALE Scorecard (your delivery, rated across all five pillars)
Identified risks, bottlenecks, and inefficiencies
A summary of strengths to leverage and gaps to close
Patterns that show up across teams or portfolios
🎯 Outcome: You receive a diagnosis that’s sharp, specific, and grounded in your context – not just generic PMO advice.
Week 4: Review and Roadmap
We walk you through the findings in a no-nonsense review session and hand over a prioritised action plan.
What’s included:
60-minute review call with delivery leadership
Walkthrough of your scorecard and insights
Discussion of tooling alignment, governance, reporting, and resource gaps
A short-term roadmap (quick wins + high-impact changes)
Optional handover pack (PDF + priority tracker)
🎯 Outcome: You leave with total visibility of where your delivery function stands and what you can do next to scale it with confidence.
